At this page you find some frequently asked questions. Please read these questions before you contact us so we can keep a quick response time for all email messages.
How do I have to ship my product for repair?
You can register your repair at our website by using the repair form. You will automatically receive an email with more information about how you can send your product to us for repair. Never send any products to us without registering the repair at our website. You can decide by yourself in which way you send the product to us and which transporter you choose.
How much are the shipping costs to return my product?
The shipping costs to return your product depends on the destination of the package.
We can return multiple repaired products at once, we will charge shipping only once.
How do I register my repair?
You can register your repair at our website, you need to login with your username and password. In case you are a new customer you have to register once so you can register your repair.
How do I pay with iDEAL?
You can pay with iDEAL if you have a Dutch bank account by one of the supported banks. Currently the supported banks are Postbank, ABN Amro Bank, Rabobank, Fortis Bank and SNS Bank. You pay the same way as with online banking, you only need an account for using online banking with your bank.
How do I check the current status of my repair?
You check the current status after you login to our website.